Summary
Institute of Banking Personnel Selection (IBPS) invites online applications for Common Recruitment Process (CRP CSA-XV) to recruit Customer Service Associates (Clerical cadre) for vacancies of 2026-27 in participating Public Sector Banks. Selection will be through state/UT-wise Preliminary and Main online examinations, followed by Local Language Proficiency Test (LLPT) before joining. Provisional allotment is scheduled for March 2026, and state/category-wise indicative vacancies are provided in the notification.
Job Details
Jobs In Tamil Nadu
| Field | Information |
| Department | Institute of Banking Personnel Selection (IBPS) – CRP CSA-XV |
| Employment Type | Clerical Cadre – Customer Service Associate |
| Job Title | Customer Service Associate (CSA) |
| Total Vacancies | State/UT and category-wise indicative vacancies for FY 2026-27 (Annexure-I) |
| Start Date (Registration) | 01.08.2025 |
| End Date (Registration) | 21.08.2025 |
| Exam Mode | Online (Preliminary and Main) |
| Location | State/UT-wise recruitment and posting (apply for one State/UT only) |
| Application Method | Online application only |
| Official Site | www.ibps.in |
| Provisional Allotment | March, 2026 |
| Edit Window | After closure of registration (dates to be notified on official website) |
Advertisement No.
CRP CSA-XV
Post and Vacancy Details
- Post: Customer Service Associate (Clerical Cadre)
- Participating Banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, Union Bank of India
- Recruitment is State/UT-wise; candidates can apply for vacancies in any one State/UT only.
- Indicative State/UT and Category-wise Vacancies: Refer Annexure-I in the notification for full distribution across all States/UTs and banks.
Examples (indicative totals):
- Andhra Pradesh: 367
- Gujarat: 753
- Karnataka: 1170
- Maharashtra: 1117
- Tamil Nadu: 894
- Uttar Pradesh: 1315
- West Bengal: 540
(Note: Vacancies are indicative/anticipated; provisional allotment will be based on actual vacancies reported by banks.)
Salary Details
- Scale of Pay (Basic): ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
- Allowances/Perquisites: As per rules of the allotted Participating Bank, from time to time.
Educational Qualification
- Degree (Graduation) in any discipline from a University recognized by Govt. of India or equivalent as recognized by Central Government (final result declared on or before 21.08.2025).
- Must possess valid mark-sheet/degree certificate at time of registration and enter graduation percentage.
- Computer Literacy: Mandatory (Certificate/Diploma/Degree in computer operations/language or studied Computer/IT as a subject in school/college).
- Local Language: Proficiency in the specified local language of the State/UT applied for (reading, writing, speaking, understanding). Those with 10th or above certificate evidencing study of the specified language are exempted from LLPT.
- Ex-Servicemen (in lieu of degree): Matriculate Ex-Servicemen with Army Special Certificate of Education or equivalent after at least 15 years of service (certificate dated on/before 21.08.2025).
Age Limit
- As on 01.08.2025: 20 to 28 years (born not earlier than 02.08.1997 and not later than 01.08.2005; both dates inclusive).
- Upper Age Relaxation:
- SC/ST: 5 years
- OBC (Non-Creamy Layer): 3 years
- PwBD: 10 years
- Ex-Servicemen/Disabled Ex-Servicemen: Service rendered in defence forces + 3 years (8 years for DESM SC/ST), max age 50 years
- Widows/divorced/legally separated women not remarried: Up to 35 (GEN/EWS), 38 (OBC), 40 (SC/ST)
- EWS, OBC (NCL) certificate validity and formats as per notification annexures.
Selection Process
- Two-tier Online Exam:
- Preliminary (Objective):
- English Language: 30 Q, 30 M, 20 min
- Numerical Ability: 35 Q, 35 M, 20 min
- Reasoning Ability: 35 Q, 35 M, 20 min
- Total: 100 Q, 100 M, 60 min; sectional cut-offs; state-wise medium options provided.
- Main (Objective):
- General/Financial Awareness: 40 Q, 50 M, 20 min
- General English: 40 Q, 40 M, 35 min
- Reasoning Ability: 40 Q, 60 M, 35 min
- Quantitative Aptitude: 35 Q, 50 M, 30 min
- Total: 155 Q, 200 M, 120 min; sectional and total cut-offs.
- Preliminary (Objective):
- Negative Marking: 0.25 marks penalty for each wrong answer in Preliminary and Main.
- Scores: Normalized (equi-percentile); scores up to two decimals; only Main scores considered for final merit.
- Local Language Proficiency Test (LLPT): Marks-based and qualifying; conducted post Main/provisional allotment and before joining. Exempted if 10th or above certificate shows study of specified language. Failure leads to disqualification.
- Provisional Allotment: Based on state/UT-wise vacancies, merit-cum-preference, reservation norms, administrative exigencies; Reserve List up to ~30% may be maintained within validity.
How to Apply
- Mode: Online only.
- Registration & Fee Payment: 01.08.2025 to 21.08.2025.
- Steps:
- Visit official website and open “CRP CSA” → “CLICK HERE TO APPLY ONLINE FOR CRP-CSA-XV”.
- New Registration → get provisional registration number and password (via screen/SMS/Email).
- Upload required documents per specifications: Photograph, Signature, Left Thumb Impression, Handwritten Declaration, Certificate per Clause K(ix) if applicable, SSC/SSLC/10th/equivalent certificate, and live photo capture via webcam/mobile during registration.
- Fill all details carefully; use “Save & Next” before “Complete Registration.” Certain fields are non-editable post submission (Name, Email, Mobile, Post, Nationality, State/UT choices).
- Indicate State/UT for provisional allotment (irrevocable) and select test medium option as applicable.
- Optional DigiLocker integration for documents.
- Pay fees online through Debit/Credit Cards, Net Banking, IMPS, Wallets, UPI.
- Generate e-receipt and print application for records.
Application Fees
- SC/ST/PwBD/ESM/DESM: ₹175 (inclusive of GST)
- All others: ₹850 (inclusive of GST)
- Online payment window: 01.08.2025 to 21.08.2025
- Bank charges borne by candidates.
- Edit Window: Available after registration closure; correction fee ₹200 (inclusive of GST); limited, with restrictions on editable fields; dates will be notified.
Instructions
- Apply for vacancies in only one State/UT; exam centre may be outside chosen State/UT based on feasibility (posting remains State/UT applied).
- Call letters: Download from official website only; no hard copy by post.
- Identity Verification: Bring call letter, valid photo ID (as specified), photos; biometric and Aadhaar verification may be conducted.
- Documents for joining/document verification: System-generated application, DOB proof, Graduation certificates, 10th/above language proof (if applicable), Caste/EWS/PwBD certificates (prescribed formats), Ex-servicemen formats (Proforma A/B/C/D), NOC for Govt./PSU employees, other relevant documents.
- Items not allowed in exam centre: Mobile/communication devices, stationery, ornaments, watches, eatables, metallic items, etc.
- Misconduct/Unfair Means: Strict action including cancellation, debarment, legal action under the Public Examinations (Prevention of Unfair Means) Act, 2024.
Important Dates
- Online Registration and Fee Payment: 01.08.2025 to 21.08.2025
- Edit Window: After closure of registration (to be notified)
- Pre-Examination Training (PET): September 2025 (online mode; for eligible categories who opt in)
- Download Call Letter – Preliminary: September 2025
- Online Examination – Preliminary: October 2025
- Preliminary Result: November 2025
- Download Call Letter – Main: November 2025
- Online Examination – Main: November 2025
- Provisional Allotment: March 2026
Important Links
- Notification link – click here
- Apply link – click here
