Tata Communications is seeking a Lead for Service Assurance to join their Customer Service & Experience team in Pune, India. This role is crucial for ensuring network availability and performance by managing network operations and maintenance activities in a 24/7 environment. The ideal candidate will be responsible for fault management, implementing change requests, and driving improvements in network performance and customer satisfaction.
Job Details
| Particulars | Details |
| Organization | Tata Communications |
| Job Title | Lead, Service Assurance |
| Job ID | 9712 |
| Employment Type | Full-Time, Permanent |
| Location | Pune, India |
| Department | Customer Service & Experience |
| Application Method | Online |
| Official Site | jobs.tatacommunications.com |
Advertisement No.
Not specified. The Job ID is 9712.
Post and Vacancy Details
| Post Name | Total Vacancies |
| Lead, Service Assurance | Not Specified |
Salary Details
The compensation for this position is not disclosed in the job posting and will be aligned with industry standards and the candidate’s experience.
Educational Qualification
A Bachelor’s degree in Engineering, Telecommunications, or a related field is required for this role.
Experience and Skills
- A minimum of 4-6 years of experience in network operations and maintenance.
- In-depth knowledge of various network technologies and products.
- Proficiency in fault management, diagnostics, and troubleshooting of network issues.
- Experience with change and configuration management processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills for effective stakeholder management.
Age Limit
The age limit for this position is not specified in the job posting.
Selection Process
The selection process will likely involve an initial screening of applications, followed by technical and managerial interviews to assess the candidate’s skills and experience.
How to Apply
- Visit the Tata Communications careers page using the link provided below.
- Locate the “Lead, Service Assurance” position or use the Job ID 9712.
- Click on the “Apply” button.
- You will be prompted to sign in or create an account.
- Fill in the online application form with all the required details.
- Upload your resume and any other necessary documents.
- Submit the application.
Instructions
- Ensure that your resume is updated and highlights your relevant experience in network operations and service assurance.
- The role requires working in a 24/7 environment, and the candidate must be prepared for shift work.
- This is a hands-on technical role requiring proactive management of network performance and incidents.
Key Responsibilities:
- Manage fault handling and escalation for network-related issues.
- Perform network diagnostics and troubleshooting to ensure high availability and performance.
- Implement and manage change requests and configuration updates.
- Conduct performance analysis and prepare reports on network health.
- Engage with internal teams and external vendors to resolve complex technical issues.
- Drive continuous improvement initiatives to enhance network stability and customer satisfaction.
Important Dates
The start and end dates for the application process are not mentioned. Candidates are encouraged to apply as soon as possible.
Important Links
- Notification & Apply Link: Click Here
